Payment & Delivery

Pneumaticidiretti.com accepts the following payment methods:

  • BANK TRANSFERADVANCE
  • PAYPAL
  • POSTEPAY
  • INCREDIT AND DEBIT
  • CARDS AMAZONPAYmethods

- Payment

1. Advance Bank Transfer

In case of payment by bank transfer in advance, the sending of the order takes place only when the actual credit on the c / c of New Generation di Valerio Forlino, which must take place within 5 working days from the date of acceptance of the order, which the order is considered automatically canceled. The purpose of the bank transfer must include the order ID that is issued in the order confirmation e-mail. The bank details on which to make the transfers are shown in the order confirmation e-mail.

2. PayPal 

 

In case of purchase through the PayPal payment method, at the end of the order the Customer is directed to the PayPal login page. The amount relating to the order is debited from the PayPal account at the time of order acquisition. In case of cancellation of the order, both by the Customer and in case of non-acceptance of New Generation, the amount will be refunded to the customer's PayPal account. The cancellation of the order is possible until the moment in which the same is not yet in preparation in stock. The status of the order is clearly visible in the "orders" area and can no longer be canceled if the indication "Order in progress" appears. 

Once the cancellation of the transaction has been requested, in no case the New Generation can be held responsible for any damages, direct or indirect, caused by delay in the failure to release the amount committed by PayPal. At no time during the purchase process the New Generation is able to know the Customer's financial information. Since there is no data transmission, there is no possibility that this data will be intercepted. No computer archive of the New Generation contains or retains such data. For each transaction made with the PayPal account, the Customer will receive a confirmation email from PayPal.

3. PostePay

 

In case of purchase through the PostePay payment method, at the end of the order the Customer will receive an email with the instructions for payment. In case of cancellation of the order, both by the Customer and in case of non-acceptance of New Generation, the amount will be refunded to the customer's PostePay card. The cancellation of the order is possible until the moment in which the same is not yet in preparation in stock. The status of the order is clearly visible in the "orders" area and can no longer be canceled if the indication "Order in progress" appears.

4. Credit Cards 

In case of purchase through the credit / debit card payment method, at the end of the order the customer is directed to the payment page. The amount relating to the order is charged to the credit card entered at the time of order acquisition. In case of cancellation of the order, either by the Customer or in case of rejection of New Generation, the amount will be refunded to the customer's credit card. The cancellation of the order is possible until the moment in which the same is not yet in preparation in stock. The status of the order is clearly visible in the "orders" area and can no longer be canceled if the indication "Order in progress" appears.  

Once the cancellation of the transaction has been requested, in no case the New Generation can be held responsible for any damages, direct or indirect, caused by the delay in paying the amount on the customer's credit card. At no time during the purchase process the New Generation is able to know the Customer's financial information. Since there is no data transmission, there is no possibility that this data will be intercepted. No computer archive of the New Generation contains or retains such data. 

5. Amazon Pay

In case of purchase through the Amazon Pay payment method, at the end of the order the customer is directed to the Amazon Pay payment page, where he will enter his Amazon credentials and will use the payments associated with it. In case of cancellation of the order, both by the Customer and in case of rejection of New Generation, the amount will be refunded to the Amazon account.The cancellation of the order is possible until the moment in which the same is not yet in stock preparation. The status of the order is clearly visible in the "orders" area and can no longer be canceled if the indication "Order in progress" appears. Once the cancellation of the transaction has been requested, in no case the New Generation can be held responsible for any damages, direct or indirect, caused by the delay in paying the amount to the customer's Amazon account. At no time during the purchase process the New Generation is able to know the Customer's financial information. Since there is no data transmission, there is no possibility that this data will be intercepted. No computer archive of the New Generation contains or retains such data. 

- Delivery methods

The New Generation can only accept orders for delivery in the European territory. For every order placed on www.pneumaticidiretti.com, New Generation issues a sales note (equal to a receipt) or an invoice for the material shipped. For the issuance of the tax document, the information provided by the Customer at the time of the order is valid. Once the document has been issued, no changes will be possible.

It should be noted that for orders whose total value exceeds € 3,600.00, it is not possible to issue a sales note. Therefore, the tax code or VAT number will be required to issue the invoice. Shipping costs are charged to the customer and are explicitly highlighted at the time the order is placed. They are subject to possible surcharges for particular conditions (restricted traffic areas, areas difficult to reach or peripheral). The payment of the goods by the Customer will be made using the method chosen when placing the order. The delivery of the ordered goods is intended on board the truck, unless otherwise specified. The goods travel with packaging made directly by the manufacturer, in transparent cellophane (shrink-wrapped film), in cardboard boxes sealed with safety adhesive tape or in shipping bags with self-adhesive closure depending on the warehouse of origin. Under no circumstances is courier tape or other sealing materials used.

The delivery times of the ordered goods are purely indicative and are published in the appropriate table under the heading "delivery times"; they may undergo variations due to force majeure or due to traffic and road conditions in general or by act of the Authority. Standard delivery will take place at the following times: from 9.00 to 13.00; from 2.00 pm to 6.00 pm, every day, except holidays, from Monday to Friday.

No responsibility can be attributed to the New Generation in case of delay in the order fulfillment or in the delivery of the ordered goods.

Upon delivery of the goods by the courier, the Customer is required to check:

- that the number of packages delivered corresponds to what is indicated on the delivery note or transport document (DDT);

- that the packaging is intact, not damaged or wet or, in any case, altered;

- that no closing materials other than those mentioned above have been used.

Any external damage or the mismatch in the number of packages must be immediately reported to the courier making the delivery, adding the words "collection with reserve for damaged package", or "collection with reserve for open package" or "collection with reserve for packages missing ”on the accompanying document. The opening of an anomaly case with the New Generation is also requested. 

Once the courier's document has been signed, the Customer will not be able to make any objection about the external characteristics of what has been delivered.

Any damage or hidden anomalies must be reported to the New Generation Customer Service by opening an anomaly file. The request must be sent no later than 3 calendar days from receipt of the goods.

Any report beyond the above terms will not be taken into consideration. For each declaration, the Customer assumes full responsibility for what is declared.

- Delivery by express courier 

Standard delivery will take place at the following times: from 9.00 to 13.00; from 2.00 pm to 6.00 pm, every day, except holidays, from Monday to Friday.

The courier makes the first delivery without notice. In case of absence of the Customer, the courier leaves a notice and retries the delivery in the following 24 hours; in case of further absence, a notice is left again and the shipment is placed in storage. The Customer will be contacted by the New Generation with which he will define the delivery details.

- Processing and delivery times 

With "order fulfillment times" we mean the time interval that passes from the receipt of the order to the delivery of the product to the courier.

All orders, containing products available in stock, for which payment confirmation has been received by 12.00 on a working day, are entrusted to the courier already on the evening of the same day.

- Delivery 

costs The cost of delivery varies according to the weight of the product and is clearly indicated when ordering. The costs indicated are valid for the whole Italian territory.

It should be noted that if the Customer purchases several products and only for one of these the New Generation offers free delivery, the Customer will still have to bear the delivery costs normally provided for by the other products in his order.